Terms of service
Terms of Service
Welcome to Primal Balance Nutrition (“Primal Balance Nutrition,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, customer portal, branded pages, communications, and any related online services or offerings (collectively, the “Services”). These Terms also govern the purchase of any products or subscriptions made through the Services.
By accessing, browsing, or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use the Services.
IMPORTANT NOTICE REGARDING DISPUTE RESOLUTION: These Terms include a binding arbitration provision and a waiver of class and representative actions, which affect how disputes between you and Primal Balance Nutrition are resolved. By accepting these Terms, you acknowledge and agree that disputes will be resolved through arbitration rather than in court. Please review this carefully.
Acceptance of Terms
We may update or modify these Terms at any time. Changes will be effective upon posting to our website. Your continued use of the Services after changes are posted constitutes acceptance of the revised Terms. You agree to comply with all applicable laws and regulations when using the Services.
All content provided through the Services is protected by U.S. and international intellectual property laws.
Eligibility
You must be at least 18 years of age to use the Services. By using the Services, you represent and warrant that you are legally capable of entering into a binding agreement and that your use of the Services complies with applicable laws.
Intellectual Property
Trademarks
All trademarks, service marks, logos, trade dress, and brand identifiers displayed through the Services are owned exclusively by Primal Balance Nutrition or its licensors. Unauthorized use is prohibited.
Copyright
All content made available through the Services, including text, images, graphics, logos, videos, software, and other materials, is the property of Primal Balance Nutrition and is protected by copyright and other intellectual property laws. We reserve all rights not expressly granted.
Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your account. Primal Balance Nutrition reserves the right, in its sole discretion, to suspend or terminate accounts, restrict access, or cancel orders if misuse or unauthorized activity is suspected.
Limited License and Site Use
Primal Balance Nutrition grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for personal, non-commercial purposes only.
This license does not permit reproduction, resale, or commercial exploitation of any portion of the Services; modification, copying, or creation of derivative works; or data mining, scraping, or use of automated tools. Any unauthorized use may result in termination of access and legal action.
Mobile Applications
If you access our Services through a mobile application, you are granted a limited, personal, revocable license to use the application solely for lawful, personal use. Third-party or open-source components may be governed by separate licenses.
No Warranties
The Services and all content are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Primal Balance Nutrition disclaims all warranties, express or implied, including warranties of accuracy, reliability, fitness for a particular purpose, or uninterrupted availability.
Limitation of Liability
To the maximum extent permitted by law, Primal Balance Nutrition and its affiliates shall not be liable for any indirect, incidental, consequential, or special damages arising out of or related to your use of the Services.
Your sole remedy for dissatisfaction with the Services is to discontinue use.
If California law applies, you waive rights under California Civil Code §1542, which protects against unknown claims.
Indemnification
You agree to indemnify and hold harmless Primal Balance Nutrition and its officers, employees, contractors, and affiliates from any claims, losses, damages, or expenses arising from your violation of these Terms or misuse of the Services.
Promotions and Discounts
Promotional offers, discount codes, or free items are subject to specific terms and may be modified or withdrawn at any time. Abuse or misuse of promotions may result in order cancellation or account restriction.
Memberships and Automatic Renewal
Certain products and services are offered on a recurring subscription-only basis. By enrolling, you authorize recurring weekly charges until you cancel in accordance with our posted cancellation policy.
Pricing, meal availability, and offerings may change with notice.
Order Processing and Substitutions
We strive to fulfill all orders accurately. If an item becomes unavailable, we reserve the right to make reasonable substitutions of equal or greater value. Substitutions do not entitle customers to refunds.
Dispute Resolution and Arbitration
Most questions or concerns regarding Primal Balance Nutrition, our products, or our Services can typically be resolved by contacting our customer support team through the channels listed on our website.
If a dispute cannot be resolved informally, you and Primal Balance Nutrition agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, your subscription, orders, payments, or deliveries shall be resolved exclusively through final and binding arbitration, rather than in a court of law, except where prohibited by applicable law.
Arbitration shall be conducted on an individual basis only and administered in accordance with the rules of the American Arbitration Association (AAA). Arbitration shall take place in the State of California, unless the parties mutually agree otherwise, and shall be conducted before a single neutral arbitrator.
The arbitrator shall have authority to award any relief that would otherwise be available in a court of law or equity. The arbitrator’s decision shall be final and binding on the parties and may be entered as a judgment in any court of competent jurisdiction.
You agree that you may not join or consolidate claims with those of any other person or entity, nor participate in any claim as a class member, class representative, or in any private attorney general or representative capacity. Primal Balance Nutrition likewise agrees to arbitrate disputes only on an individual basis.
If any portion of this arbitration provision is found to be invalid or unenforceable, that portion shall be severed, and the remaining provisions shall remain in full force and effect.
Electronic Communications (Email Only)
By providing your email address and using the Services, you consent to receive communications from Primal Balance Nutrition electronically via email only. These communications may include transactional messages related to your account, subscription, orders, deliveries, and customer service inquiries, as well as occasional service-related updates.
Primal Balance Nutrition does not communicate with customers via SMS/text message or automated phone calls for marketing or transactional purposes.
You may opt out of non-essential emails at any time by following the unsubscribe instructions included in the email. Transactional emails related to your account or active subscription may continue as required to provide our Services.
Entire Agreement
These Terms, together with our Privacy Policy and any other posted policies, constitute the entire agreement between you and Primal Balance Nutrition and supersede all prior agreements. If any provision is held unenforceable, the remaining provisions shall remain valid.
Contact Information
If you have questions concerning these Terms, you may contact us at:
Primal Balance Nutrition LLC
2349 La Mirada Drive
Vista, CA 92081
(760) 697-2008
support@primalbalancenutrition.com