Frequently Asked Questions

If meal selections are not submitted by Wednesday at 4 PM, your order will automatically default to Chef’s Choice for that delivery week.

Meal plans are billed weekly prior to your scheduled delivery. Charges cover the upcoming delivery cycle, including any add-ons or adjustments made after your initial signup.

Delivery is free for San Diego County residents.

The delivery fee outside of San Diego County is $7.00 per delivery.

Your meal bag can sit out for 4 hours in our insulated recyclable bags.

If you’d like to make changes to your meal plan, simply email us at support@primalbalancenutrition.com and let us know what you’d like updated.

We’re happy to adjust your meal count, delivery schedule, or subscription details at any time.

The deadline to modify or pause your meal plan is by Wednesday @4pm for the following Monday's delivery.

You can easily pause or skip deliveries directly through your website online client portal by Wednesday @4pm. It is located under "skip schedule"

This usually happens when you’re logged in using a different email address than the one used when signing up.

Try logging out of your account and signing back in using the email address connected to your subscription.

If you’re still having trouble accessing your meals, please contact us at support@primalbalancenutrition.com and we’ll be happy to help.

At Primal Balance Nutrition, all of our meals are free of tree nuts, peanuts, dairy, gluten, soy, and shellfish. While we strive to be as allergen-friendly as possible by excluding these top 8 allergens, we do cook with other ingredients that some individuals may be allergic to such as seeds, coconut, or other food allergens.

Please note that while we take every precaution to minimize risk, we cannot guarantee against cross-contamination. If you have an allergy to any of the common ingredients we use such as coconut, seeds or other items not listed above we would unfortunately not be able to offer our service, purely out of concern for your safety. In those cases, we recommend either working with a service that is completely free of your specific allergens or preparing meals at home to ensure full control and peace of mind.

You can click to cancel by logging into your customer portal.

Cancellations must be received by Wednesday at 4:00 p.m. to stop the upcoming week’s service.

If the cancellation is received past this time you will still be charged and receive the upcoming weeks meals.

Our meal plans are recurring weekly, providing continuous healthy meal delivery. You can pause, skip, or cancel your subscription at any time before the weekly modification deadline Wednesday at 4pm.

Yes, you select your meals via your portal on our website. You have until Wednesday at 4pm to make selections. If we do not receive your selections by Wednesday at 4pm you are assigned the chefs choice. [HERE] is a link on how to use our ordering system.

Absolutely! We suggest freezing the meals in sealed containers to guarantee freshness if you aren't going to eat them within 4 days. 

Our meals stay fresh for 4 days once delivered.